Terms and Conditions

Humidity Response General Terms and Conditions for the Provision of Damage Restoration Services in Business to Business Contracts (“Terms”) 1. General Provisions These Terms constitute our terms and conditions for the provision of our Services. These Terms together with the Estimate and Estimate /Survey Report form the Agreement between you and us. The Estimate/ Survey Report will be valid for 30 days of the date of the Estimate /Survey Report after it will lapse and a further Estimate / Survey Report will need to be prepared. Time will be of the essence in this regard. You agree to be bound by the Terms once you have signed and returned the Estimate. We intend for both parties to rely solely upon the written terms of the Agreement in the event of a dispute. If you require any changes, please make sure these are put in writing before you instruct us to commence the Services. The headings in the Terms are for convenience only and will not affect the interpretation of the Terms. In the event of a discrepancy between these Terms, the Estimate and the Estimate/ Survey Report, these Terms will prevail. You accept that these Terms shall prevail over any terms and conditions contained, or referred to, in your purchase order, confirmation of order, acceptance of a quotation, or any other document supplied by you, or implied by trade, custom, practice or course of dealing. 2. Our Obligations The entire Services to be provided by us are as specified in the Estimate /Survey Report. We will provide the Services exercising reasonable care and skill. If for any reason our quotation for the Services in the Estimate / Survey Report needs to be changed at a later date, we will explain why and amend it. You will be asked to accept any amended quotation before we provide the Services. If it is not possible for any part of the Services to be provided, we will notify you of this as soon as possible and our quotation will be adjusted accordingly. Where necessary we will install a temporary power supply for provision of the Services. During the provision of the Services, if we uncover any additional defect not provided for in our Estimate/ Survey Report, this will be brought to your attention and any cost associated with extra work required will be agreed with you beforehand. If we are unable to undertake the extra work, we will advise you in order that you may consider separate instruction of a suitable specialist. Where necessary, we will provide Offsite Assistance during the course of providing the Services. Any items requiring Offsite Assistance will be recorded on an itinerary which will require signature by you, giving us the authority to provide the Offsite Assistance. 3. Services we cannot provide Unless otherwise stated and quoted for in the Estimate/ Survey Report the Services we provide do not include the following: – decoration of the Location following completion of the Services; re-plastering, re-flooring, replacement of ceilings and any other reconstruction work if the removal of these are necessary for provision of the Services; removal of any dangerous / hazardous waste materials which cannot be removed in compliance with The Control of Substances Hazardous to Health Regulations 2002 (COSHH), Control of Asbestos at Work Regulations 2002 or require a special licence or specific health and safety precautions such as (but not limited to) mould removal; supervision of equipment installed for any period during the provision of the Services which is outside our Working Hours; and reinstatement of any supplies and services disrupted prior to the provision of our Services. 4. Your Obligations You will be responsible, at your expense, for the following: – providing us with all information and documentation reasonably required by us in the provision of the Services; complying with our reasonable instructions to enable us to provide the Services; ensuring that you have a right to grant us Access and granting us a right of Access; ensuring that you have a right to use the Supplies, and granting us a right to use the Supplies; granting us permission to install a temporary power supply where the damage to the Location had disrupted the Location’s existing power supply; identifying items of a value in excess of £5,000.00 (five thousand pounds) prior to restoration in order that we may decide whether the item can be restored by us; ensuring you have a right to request and authorise Offsite Assistance where necessary; granting us the right to use the Welfare Facilities; ensuring that any equipment installed by us is not tampered with or removed from the Location following installation; ensuring that, if required by us, any livestock is removed from the Location prior to provision of the Services and that the Location is vacated, if we advise you that this will be necessary for the provision of the Services; accounting to us for our reasonable costs incurred as a result of delays pursuant to clause 8; and repair, reconstruction and re-decoration of the Location following our provision of the Services unless otherwise agreed in the Estimate/ Survey Report. 5. Price and Payment We will provide you with a price for the cost of the Services in the Estimate/ Survey Report. You will be required to pay all invoices issued by us under the Agreement in full within 30 days of their dates free of any deduction, set off or counterclaim. You will be directly liable for settlement of our invoices regardless of any 3rd party or insurer involvement or outstanding insurance claim. In the event of late payment, we reserve the right to charge interest at the rate of 4% above Barclays Bank base rate. In the event that we have to instruct third parties including but not limited to debt collection agents or solicitors for the purposes of obtaining payment of an invoice from you, you will reimburse us with the costs we incur for such third party services. 6. Data Protection Each party warrants to the other that it will not use any information provided to it by the other under the Agreement for any purpose other than in the performance of the obligations under the Agreement and that, to the extent that any such information relates to an identified or identifiable natural person, it will at all times comply with the relevant requirements of the Data Protection Act 1998. 7. Reports and Certificates Save for the Estimate/ Survey Report all other reports will only be valid at the time they are completed. If the Services provided include leak detection, leak protection or building air pressure testing, we do not undertake to find every leak. On completion of water damage restoration services, we will provide you with a certificate of drying. Progress reports will be supplied upon your reasonable request from time to time. 8. Liability Nothing in this Agreement excludes our liability for death or personal injury. We may provide you with an estimate of time it will take us to provide the Services. We will do all that we reasonably can to comply with the times quoted but we cannot be held responsible for the consequences of delays beyond our reasonable control and in such cases, we will complete the Services as soon as reasonably possible. For the avoidance of any doubt time will not be of the essence in this regard. In the event that you or any third party who is not a sub-contractor or agent of ours, omits or commits any act which prevents or delays our undertaking or completion of our obligations:- we will have no liability in respect of any delay; and will notify you of any additional cost incurred or arising as a result of such delay. We will not be liable for any delays or the costs associated with any delays in the provision of the Services caused by the absence of a power supply and a temporary supply being installed. Neither party shall be liable to the other for any indirect or consequential loss of any nature and howsoever caused. Our liability under the Agreement, whether in respect of breach of contract, negligence, breach of statutory duty or otherwise, shall not exceed the price payable by you as specified in the Estimate/ Survey Report. We will not be liable for any damage caused by pre-existing defects. We will not be liable for any damage to the Location as a result of moving goods under your express instructions. We will not be liable for the acts of any third party you engage or contract with for the provision of any services based on a recommendation made by us. You will be liable to compensate us for any additional expense incurred by us as a result of your failure to comply with your obligations as detailed in clause 4. 9. Cancellation In the event that you decide to cancel the Agreement for the provision of our Services, we require 48 hours notice of such cancellation. This will enable us to source alternative work to be undertaken in the time we have allocated for the provision of services to you. In the event that you cancel the Agreement for the provision of our Services less than 48 hours prior to the agreed commencement, you will be responsible for 50% of the price for the provision of the Services to cover the losses we will incur as a result of your cancellation. In the event that we are able to book an alternative job with another customer during the time allocated in respect of our Agreement with you, following receipt of your cancellation notice, no charge will be made in respect of the cancellation. 10. Assignment and Sub-Contracting. You will not assign your rights or obligations under the Agreement without our prior written consent. We may at any time during the provision of these Services assign or sub-contract any of our rights or obligations under the Agreement. 11. Force Majeure Neither party shall be liable for any delay or default in performing any of its obligations if the delay results from an event outside its reasonable control including any industrial dispute, act of God, fire, flood, earthquake, severe weather conditions, war or other hostilities, act of terrorism, action of governments and governmental agencies, riots or other civil commotions. Such delay or default shall not constitute a breach of the Agreement. If either party is prevented from performing its obligations under the Agreement in the circumstances referred to in this clause 11, it shall immediately notify the other party of the circumstances in question. If the circumstances in question last for more than 30 days, either party will have the right to terminate the Agreement by providing written notice to the other party. 12. Termination Either party shall be entitled to terminate the Agreement immediately on notice to the other (but without prejudice to any rights or obligations of either party that may have accrued up to the date of termination), in any of the following circumstances:- if the other party is in breach of its obligations under the Agreement and (in the case of a breach which is capable of remedy) fails to remedy the breach within 14 days of a notice served on it by the party which is not in breach, identifying and describing the breach in question and requiring it to be remedied; or if the other party ceases to carry on its business or commits an act of bankruptcy or passes any resolution or suffers any appointment relating to or ordered to be made against it for winding up or administration or other insolvency procedure, or if a receiver is appointed over any of its assets or if the other party enters into any arrangement or composition with its creditors. 13. Intellectual Property Rights You accept that specialist equipment and techniques used by us in the provision of the Services is expressly owned by us along with the Intellectual Property Rights in their construction and make-up. You agree that you will not engage in any activity which may constitute a breach of our Intellectual Property Rights and will notify us of, and co-operate with us for the purposes of enforcing any threatened or actual infringement of our Intellectual Property Rights. 14. Miscellaneous Provisions Any notices given by either party shall be in writing and delivered personally, by first class post or facsimile transmission. Notices shall be deemed to have been received on the day of delivery if delivered by hand or facsimile provided that facsimile transmissions are confirmed within 24 hours by confirmatory copy sent by first class post and 48 hours after posting if sent by first class post. Notices by email shall not be valid. If any part of these Terms is or becomes unenforceable or invalid in law, it shall be deleted from the Agreement and the remainder of the Agreement shall remain valid and enforceable. If the Agreement cannot continue without such part, we will replace it with its nearest equivalent valid part. If either party breaches the Agreement, and the other party continues to perform their obligations, this will not constitute a waiver of such party’s rights in respect of the breach and neither will such party be deemed to have accepted the breach. Until we have received full payment for the Services, ownership of any parts or materials used in the provision of the Services will remain our property. The Agreement does not and is not intended to give any rights, or any rights to enforce any of its provisions, to any person who is not a party to it. The Agreement shall be governed and interpreted in accordance with English law and any dispute between the parties relating to the Agreement shall be determined by the jurisdiction of the English courts. 15. Definitions In the Agreement the following words shall have the following meanings:- “Access” means access to the Location; “Agreement” means our contract with you for the provision of the Services; “Intellectual Property Rights” means any patent, copyright, registered design or unregistered design rights and any applications for any of the foregoing, any rights in respect of the confidential information and any other intellectual property rights; “Location” means the location where the Services are to be provided; “Humidity”, “we”, “our”, “us” means Humidity Response Ltd whose registered office is at 3 Harling Close Maidstone Kent ME17 4UX (registered company number 08125435), registered in England and Wales; “Offsite Assistance” means the provision of any Services away from the Location including but not limited to removal, storage, offsite restoration and disposal; “Estimate” means Humidity Response Ltd Estimate form; “Services” mean the work we will undertake as detailed in the Estimate/ Survey Report and subject to these Terms; “Supplies” means electric and water supplies and other necessary resources available at the Location; “Survey Report” means the survey report detailing the Services required at the Location and the associated costs, issued by Humidity Response Ltd to you; “Terms” mean these terms and conditions; “Welfare Facilities” means WCs and a means of hand washing; “Working Days” mean Monday to Friday, excluding public holidays; “Working Hours” mean 09.00 to 17.00 hours; and “you”, “your” means Humidity Response Ltd’s customer whose name is stated upon the Quotation and their employees.
This website is operated by Humidity Response Ltd . Throughout the site, the terms “we”, “us” and “our” refer to Humidity Response Ltd . Humidity Response Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Humidity Response Ltd , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Humidity Response Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Unit 21 Integra, Bircholt Road , Maidstone , KEN, ME15 9GQ, United Kingdom.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at jason@humidityresponse
Return & Refund Policy
Thanks for shopping at Humidity Response Ltd.
If you are not entirely satisfied with your purchase, we’re here to help.mailto:jason@humidityresponse
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received you’re returned Item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from the final amount returnable.

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