24/7 Emergency Line 0800 5999 009

Flood Damage Repair

Our team of Flood and Water Damage Repair Specialists provide a 24/7 emergency call-out & care service to repair your home, office, property and any of your possessions that have been damaged by water or floods.

We work in conjunction with all major surveyors, loss adjusters and assessors and insurance companies, and we have a simple mission:

  • To dry the property as quickly as possible
  • To prevent any undamaged possessions becoming secondary damage
  • To minimise the amount you need to claim from insurers
  • To ensure your health is not compromised by contaminated water

TRAINING AND QUALIFICATIONS

We are registered BDMA and IICRC technicians and have undergone training for drying after water damage.

ASSESSING THE DAMAGE AND PRIORITISING THE WORK

As with fire damage, water damage requires prompt action to limit the secondary damage and claims costs. Our Flood and Water Damage Repair Specialists carry out a triage process to Limitation of water damage to determine what work needs to be carried out urgently i.e:

  • Items in need of urgent attention to prevent secondary damage
  • Items that are beyond restoration
  • Items not at immediate risk of further damage

Part of the prioritisation includes ensuring that any urgent action undertaken is cost affective. For example, some items may be at risk of further damage but have low replacement value
As a matter of importance, we also take photos and document for insurance purposes.

DRYING OUT YOUR POSSESSIONS AND PROPERTY

We remove the wet items which might damage polished surfaces, place wooden furniture on blocks to prevent damage from water wicking up legs, open doors to assist drying. If it is possible to do so, we also remove wet carpets and rugs within the property. Finally we sanitise and install dehumidifiers and air movers to start the drying program.

ASSESSING THE WATER SOURCE AND ANTICIPATING THE PROBLEMS

An effective and quick way of predicting some of the problems that we will face is by categorising water damage incidents by the source of water. The agreed classifications in the flood industry are:

  • Clean water – e.g. water directly from plumbing or a fixed appliance.
  • Grey water – where some low levels of contamination may be present, for example the escape of water from the outlet of a washing machine or a fish tank etc.
  • Black water – This category includes water that may be contaminated with unknown materials, such as sewage or storm water.

IF YOUR HOME HAS BEEN DAMAGED BY CONTAMINATED WATER (BLACK WATER):

Contaminated water (black water) can present a risk to yourself and building occupant if the property is not thoroughly decontaminated. Care also needs to be taken during the cleaning process to prevent the risk of infection or risk from other contamination while the cleaning is carried out.

It is commonly understood that storm water may contain sewage, but you also need to be aware of the possibly of other types of contamination, for example from nearby industrial or agricultural premises.

Our Flood and Water Damage Repair Specialists are based in Kent, South East of the UK and work across Southern UK from Kent to London to Surrey, Sussex and Essex.

24hrs emergency line 7 days a week 0800 599 009
Quick Contact

If you would like more information on our services then or you would like to speak to us in more detail about your requirements please don’t hesitate to get in touch with us.

0800 5999 009 info@humidityresponse.uk

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