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Huge thank you to Pat!

Huge thank you to Pat! Fantastic customer service. Reliable and trust worthy. Fast response and got the job done. Communication from office very good around timings and getting booked in. Highly recommend. Thank you

Louise S

Great Job

Patrick provided great professional service in a friendly and courteous manner. A good ambassador for the company.
Would recommend without hesitation.

Jane Garratt

Good Service

I do not have any problems in recommending Humidity
Response, they attended our recent water ingress, very professional and pleasure to deal with during a difficult time for us .

David Craib

Brilliant Service!

Thank you for all your efforts at resolving a damp/mould issue we had with a tenanted property. Humidity Response acted really quickly, were very informative and helpful- definitely went the extra mile to help us in a tricky situation. Special mention to Emma who was incredibly helpful and Patrick who did a great job assessing and cleaning it. Thank you!

Jenny T

Man is very good and

Man is very good and very polite and obviously he knows his job

Dennis Evans

A huge Thankyou!

A huge Thankyou to Barry and Patrick for their kindness, consideration and reassurance throughout the whole drying out process esoecially with the installation of the dehumidifiers and air circulating machines.
It was such a pleasure to have them here, their professionalism was outstanding.
May I also thank your company for the quick responses with phone calls, setting appointments and for the speed of yesterday’s final report which has already been received by the Claims Consortium.
My thanks to you all
Kind Regards
Marilyn Jackson

Mrs Jackson

Thank you

Thank you for the works that took place at Elephant and Castle another excellent job by Humidity Response!


Specialist Supplier Awards

Humidity Response Ltd have been short listed in the category of specialist supplier of the year 2023!

Claims Consortium
Claims Consortium

I hired Humidity Response when

I hired Humidity Response when a leak in my bathroom turned out to be the original plumbing being faulty and had been leaking for year and years, causing not only my flooring, layers of concrete and water spreading to the kitchen but also my neighbours below in the block of apartments. They were professional, knowledgeable, friendly and very helpful.

Would recommend to anyone. Julie

Julie Wright

Fantastic job

After a flood in our kitchen that meant our kitchen and flooring had to be removed so as the concrete floor below could be dried out, the engineer from humidity response (Patric) was excellent and explained how the drying machines worked. He took great consideration to get the machines in to the house even taking them in from the back of the property to minimise any disruption and fully explained how he would take samples on a weekly basis to access when it was dry. He arrived on time for appointments and asked if we had any questions before he left.
Excellent service and friendly engineer.
A credit to the company.

Brett Rogers

Many thanks

Would like to say thank you to patrick for drying my kitchen floor due to a water leak he explained what would happen and was very professional and friendly also would like to say a big thank you to jackie as she has kept me informed the whole time. Would definitely recomend them once again thank you so much

Lesley saunders

Water leak

I am very happy with the work carried out and for the excellent workmanship of the guys.

Dorothy rofe

Very professional

We had Humidity Response out to help us with a loft clean removing and replacing of insulation and lots of clearing of rubbish for our pending house move. Barry, Pat and Bob were all very professional and helpful. They made the whole process easy. They cleaned up after all the work as if they had not been we would highly recommend them.

Mr and Mrs Hay

Exceptional service

Bob and Barry did an exceptional job on site exceptional employees and representation of your company.

Chartway Group
Chartway Group

Good communicatoons

The company were friendly and efficient in communicating appointments to us, making the insurance work run smoothly. Thanks.

Gregory Norden

Site visit

Very professional. Great communication of notification before arrival. Thank you for getting things moving.

Ren- through insurance company.

Renitta Manyukile

My experience

Very pleased with the humidity response team. They have contacted me a few times during my claim. Kept me updated with what was going to happen in my home. A big Thankyou to all the team.Once they came in the drying was done in a week.

Bridget Townsend

Fantastic service

A fast and speedy service for an 88 year old man. An amazingly friendly company who went above and beyond to help.

Ernest Hornsey

Thank you

Making-good works were required to be done to one of our properties following a significant leak over a period of time from the heating system. Work could not commence until the area was completely dry. Humidity Response, Patrick and his team very responsive, reliable and courteous. They made a stressful situation manageable. Thank you.’

Ranald Munro
Abbeylands Residents Association

Happy customer

Humidity Response was authorised by our insurance company to dry out mums kitchen after a flood. Emma on the phone was lovely and the guys who came were friendly and efficient and turned up exactly when booked.
They even cleaned up their mess very well

Frances O'Connell

Brilliant efficient service a

Brilliant efficient service a pleasure to have had dealings with this company

Margaret Harper

What no damp!

Guys from Humidity Response that turned up were both professional and user friendly. Carried out the necessary testing for damp and found all was good which was both a nice surprise and a weight off my mind
Thank you

Peter Whymark

Excellent service

I was very pleased with the service you provided, your employee Patrick was extremely helpful and very tired.

Philip Bannocks
N /A

Excellent service. Good communication, informative,

Excellent service. Good communication, informative, punctual and effective. Would recommend.

J Childs

We really are most impressed

Firstly let me thank your company for the speedy response to the instructions from CCG Yesterday.

Your technician Chris has carried out the works extremely carefully and worked  in a very methodical way , he was a delight to have working in our home.

He is incredibly helpful polite and professional. I was impressed on his arrival that he advised he had a head cold which allowed my husband to’ disappear’ as he is Immunosuppressed and has to avoid situation like that.

We really are most impressed.

Mary Blomfield


This company was appointed by our insurance company after a leak in our bathroom,which had caused damage in our kitchen and bedroom.They arrived promptly,removed damaged items and installed de humidifiers.They even took away all the damaged flooring and wardrobes.I was kept informed what was going on,and they visited every week until it was dry.Patrick and others were very professional,polite and i couldnt fault the company.A job well done….Thankyou 😀

Jane wellard

The service was very good

The service was very good with polite staff

Dorcas Adenekan-Leshi

A satisfactory and efficient visit.

A satisfactory and efficient visit.

Pamela Ann Butt

Excellent service!

Excellent service from Chris @ Humidity Response he assessed the situation & found the leak from my Bathroom to the downstairs clock room straight away, he let me know exactly what he was doing the whole way through & any mess that was made was all cleared away. Thank you

Linda walshaw

Great customer service

Very pleased with the work done. Everyone was really friendly and helpful. Great customer service!

Lucy Jupe

Reliable & Professional

I can really recommend this company, they are very easy to deal with, reply very quickly and the service is hasslefree plus they offer a competitive rates. The agent came round and treated the issue really knew his business and friendly service. He even took the old shelves with him to take to the skip. Nice one!

Simon Frese

Drying out after water leak

Very prompt response to my insurance company. A dryer was installed the same day. Regular checks were made to see how drying was going. No problems at all

Carole Porter

Professional Job

Our Insurance company instructed Humidity Response to carry out rapid drying after a leak in the bathroom.

The dehumidifier unit was left running for a week and seems to have dried out really well, with no signs of any smells.

The guys were very professional, polite, friendly and also kept the area tidy after they finished too.

Highly recommended

Jason Davis


A truly enjoyable experience having this company being appointed by our insurance claims consortium. Pleasant operatives who turned up promptly and carried out their works very professionally. Would not hesitate to recommend them for any future works

Christopher Epps

Water damage due to unforeseen

Water damage due to unforeseen leaking pipe behind kitchen boarding. Chris arrived did what was needed removing under cupboards and flooring then bringing in 2 humidifiers to dry wall and floors . Good job done Thank you.

Michael and Jennifer Dixon

High value for serving customer

Humidity Response was engaged on my behalf to carry out the drying work at my home. I am not disappointed with the choice made on my behalf . Patrick whom I had a lot of dealing with was a lovely person. He explained everything that was going to take place and was patient in answering any questions I had. The office staff were great. Definitely a company who I would highly recommend.. Very satisfied with the service that they provided.

M Clarke

thank you

Thanks so much your technician Pat H was efficient, polite, attentive and did a great job. Many thanks

Suzy Gillett

Job well done

Had the guys in to dry out a wall that was soaked because of a burst pipe. Done a very efficient job very and very friendly

David Tidd

1st class service.

I live abroad and tbe tenant in my property in the UK had a quite severe water leak there. I rang this company at 10am to ask if they could help me.

At 2pm they were inside the property sourcing the leak and without any fuss or drama the leak was found, photographed & videoed (for me to look at)

The chaps then proceeded to fix the leak and ensure no more water was evident.

They kept in touch with me throughout the afternoon to let me know what was happening and the steps they were taking to deal with it. Within 3 hours it was all sorted and chaps were on their way.

I can reccomend them highly, no fuss, no drama, they took the facts from me and promised they would attend that afternoon, they were true to their word.

They are now in my phone on speed dial in case of any further emergencies of this nature.

If you have any problems with water, this is the company to call.

Thank you guys.

Eric Richmond

Thank you for a amazing

Thank you for a amazing service , the response time was a very impressive hour and half . The service was 1st Class all round .

Emily Aklan

JE Stone

Patrick was absolutely brilliant and explained the whole cleaning process from start to finish.

He was totally professional, pleasant and cheerful. A credit to your company.

JE Stone

Annie Jordan

We instructed Humidity Response to undertake the decontamination of a block of empty offices that had been used as a squat. Drug paraphernalia including used needles was evident throughout.

The building needed to be made safe before refurbishment took place, we have used Humidity Response for many years now and they have always delivered a first class service.

Annie Jordan
Your Home Support

Andy Willot

I appointed Humidity Response to carry out mould remediation and rapid drying after one of our sites was hit by heavy rains before we could make it watertight.

Mould removed and property dried quickly and professionally so that construction was not delayed.

Have used them since and will continue to use them

Andy Willot
Crest Nicholson


I engaged Humidity Response in the rapid drying of both the concrete floor slabs and the cavity walls of both blocks comprising 9 apartments in each block. The buildings had become saturated due to the heavy rains and getting them dry was of the utmost importance.

This they achieved and as a result of their efforts they went on to dry other sites.

Persimmon Homes

I can’t say enough about Jason, Ross and the team. They did an amazing job, all on time and were so great working around my schedule! A tough job well done.

Customer in Surbiton - 16 October 2015

All work done to a good standard.


Customer in Maidstone - 29 September 2015

Very friendly and efficient worker left a thoroughly clean patio and conservatory.


Customer in Ashford - 3 September 2015

Fast response, very friendly, working fast and efficient and professionally. Would use again and recommend.


Customer in Barnet - 29 August 2015

Excellent service.


Customer in Ashford - 20 February 2015

Staff always polite, always do a good job.


Customer in Ashford - 3 September 2015

Very helpful, tidy and efficient. Would not hesitate to recommend.


Customer in Hythe - 14 August 2015

Carpets cleaned efficiently and very well, staff pleasant and polite.


Customer in Maidstone - 17 August 2015

Made a good job replacing, furniture moved.


Customer in Ashford - 25 November 2014

Excellent service, would highly recommend.


Customer in St. Albans - 30 January 2015

Very friendly and efficient worker left a thoroughly clean patio and conservatory.


Customer in Ashford - 3 September 2015

Fast response, very friendly, working fast and efficient and professionally. Would use again and recommend.


Customer in Barnet - 29 August 2015

Efficient, fast, friendly, natured other. Areas that needed cleaning, went the extra mile.


Customer in Norwich - 11 August 2014

Efficient, courteous service. Knowledgeable on what was required. Very tidy workers.


Customer in Canterbury - 5 January 2015

I would recommend this company.


Customer in Ashford - 12 September 2014

Highly skilled, very knowledgeable and professional.


Customer in London - 30 July 2014

I highly recommend Humidity Response Ltd for their efficiency and professionalism. They proved to be very reliable and diligent at all levels, yet they offer reasonable prices and most importantly, they have high ethics!

Customer in London - 1 September 2015

Jason and his team were very professional and knowledgeable. They ensured that I was kept in the loop regarding the flood damage and restoration process and gave clear explanations of best practices, do’s and don’ts etc.

Customer in Slough - 21 July 2014

Very helpful, made the fact of having humidifiers as easy as possible for us in a small space.

Customer in Maidstone - 19 May 2014

I would recommend this company.

Customer in Woodchurch - 12 May 2014

Worked hard and got on with the work as soon as possible. Very thorough and left everywhere clean and tidy.


Customer in Maidstone - 31 March 2014

They were efficient as soon as the insurance company gave them the go ahead.


Customer in Maidstone - 3 April 2014

Professional at all times, keeping us informed at each stage. Extremely clean and tidy.


Customer in Maidstone - 1 March 2014

Would strongly recommend.


Customer in Blackpool - 6 November 2013

Did everything possible, couldn’t fault him, very pleased.

Customer in Gravesend - 10 September 2013

Very good, they said what they are going to do plus more. Would definitely recommend.

Customer in Leigh-on-Sea - 12 September 2013

In general we were very happy with the work completed, more than happy to recommend Humidity Restoration Ltd and will use them in the future. 

Customer in Greenford - 16 August 2013

Nothing to fault with them, good bunch of guys and did what they had to do.

Customer in Greenford - 16 August 2013

Head Office

Humidity Response Ltd
Unit 21
Bircholt Road
Parkwood Industrial Estate
ME15 9GQ

Calls may be recorded for training purposes

Supporters of

h4h logo

Most of the work we do on your behalf will be covered by your insurer.
To support your claim we document the whole process to enable your claim
to be met by your insurer.
We produce a written quotation and document what we do from start to finish.
This includes photographs at the start, during the work and on completion.
When dealing with flood related issues moisture surveys are carried out during
the whole process so your insurer can monitor how quickly the property is
being dried or in some cases like listed properties not to quick.
The ultimate aim of any drying project is to issue the Certification of Dryness,
we offer the full range of structural drying, compliant with IICRC S500 standards.
Certification of Dryness for Building Insurance.
Our team work very closely
with the British Damage Management Association and are Accredited
Corporate Members of the BDMA
Many of the Insurance Loss Adjusters also hold certification from the BDMA
which has the huge advantage of all parties involved in a claim are
working to the same guidelines.

• 24/7 call out
• We have over 50 years combined experience
• Fully trained staff
• Insurance claim experts

We deploy the latest humidity technology combined with innovative
equipment to get your property back to normality as possible.
VELO AIR Mover 2


HEPA Air Scrubber

HEPA Air Scrubber

High Speed Air Mover

High Speed Air Mover

Small Dessicant Dehumidifier

Small Dessicant Dehumidifier

Large Dehumidifier

Large Dehumidifier

Large Dessicant Dehumidifier

Large Dessicant Dehumidifier

Large Low Grain Commercial Dehumidifier

Large Low Grain Commercial Dehumidifier


Commercial Dessican Dehumidifier